Communication In and Around the Organization

Description: This four hour workshop will explore the nature and importance of different formal and informal channels of communication within an organization. It combines the use of brief presentations, participative exercises, and small group discussion. The workshop is designed to assist managers and other professionals in analyzing and troubleshooting communication problems in the workplace. Key topics include:

• Going through channels ... the three formal channels of communication in organizations, the messages they carry and the impact they have on the organization
  

• Analyzing and troubleshooting communication problems
  

• Determining the best form of communicating ... when to communicate verbally--when to put it in writing
  

• Dealing with the grapevine ... knowing what it is, knowing where it is, knowing how it works, and using it to your advantage